Quality Guideposted by John Spacey, March 26, 2013
Quality is the value of your products and processes.
The following guide to business quality will help you establish quality measurements, management practices and improvements for your business.
|Essentials||What is Quality?
The 7 definitions of quality.
The Quality Myth
The big myth about quality.
|Examples of Quality||Business Quality Examples
35 examples of business quality.
Customer Service Quality
50 examples of customer service quality.
72 technology quality examples.
The 31 ways to measure knowledge management quality.
|Quality Management||The Quality Management Myth
Why quality management doesn't manage quality.
Quality is to business what gravity is to the universe. But what is quality? |
There's often confusion about the difference between Responsible and Accountable. Even seasoned program managers sometimes confuse the two. Here's the difference.|
The following definitions look at quality from a management, quality assurance, product, marketing, manufacturing and economic point of view.|
A list of adjectives commonly used in advertising slogans and copy.|