Quality Guideposted by John Spacey, March 26, 2013
Quality is the value of your products and processes.
The following guide to business quality will help you establish quality measurements, management practices and improvements for your business.
|Essentials||What is Quality?
The 7 definitions of quality.
The Quality Myth
The big myth about quality.
|Examples of Quality||Business Quality Examples
35 examples of business quality.
Customer Service Quality
50 examples of customer service quality.
72 technology quality examples.
The 31 ways to measure knowledge management quality.
|Quality Management||The Quality Management Myth
Why quality management doesn't manage quality.
Simple and applicable business definitions.|
A critical business topic that's widely misunderstood.|
People cling to information like a frog adrift in the ocean clings to a coconut.|
Quality is the gravity of the business universe.|