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Quality


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A guide to business & product quality.



Quality is to business what gravity is to the universe. But what is quality?

Quality is in the eye of the beholder. Fifty common ways to describe a quality customer experience.

The following definitions look at quality from a management, quality assurance, product, marketing, manufacturing and economic point of view.

Quality is more than a mobile phone that doesn't break or an operating system that doesn't crash. Quality is the value of technology.

Why maximum quality isn't the goal.


Everything you wanted to know about commodities but were afraid to ask.

A plan for achieving your business goals.

Structured tasks that achieve business goals.

Value driven by new ideas.


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