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Business Showdown


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The two most important words in the vocabulary of business.



Tactics are micro-strategies that take advantage of opportunities as the develop.

There's often confusion about the difference between Responsible and Accountable. Even seasoned program managers sometimes confuse the two. Here's the difference.

Consumer is an unfashionable word — for good reason.

When best practices become strategies unto themselves competitive advantage quickly erodes.


Sustainable competitive advantage is another animal. It's an advantage that keeps going for many years or decades. Ideally, forever.

How to make your product stand out in a crowded market.

Superior customer service is easiest and cheapest way to build competitive advantage.

Measuring your competitive advantage and disadvantage.


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