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Business Showdown

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The two most important words in the vocabulary of business.

Tactics are micro-strategies that take advantage of opportunities as the develop.

There's often confusion about the difference between Responsible and Accountable. Even seasoned program managers sometimes confuse the two. Here's the difference.

Consumer is an unfashionable word — for good reason.

When best practices become strategies unto themselves competitive advantage quickly erodes.

Superior customer service is easiest and cheapest way to build competitive advantage.

Everything you wanted to know but were scared to ask about Risk Management.

A guide to business risk including many examples of risk.

Lists of business metrics.

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